Unlocking Insights: Cross Talk in Our International Sales Division

CROWNJUN products are used around the world. Our International Sales Divison, who support our global expansion, introduce the reason for working at our company, how it is going, and their future views.

Members：

The Reason of Joining Us

-Why did you choose Japan and Kono Seisakusho Group to work at?

Wang: My mother lives in Japan, and I had an interest in Japan. I studied at a university in Japan for 4 years, and went back to China to work at a Japanese company, but came back because I liked Japan’s environment and culture.
Among several companies which I did job interviews with, I decided to work at Kono Seisakusho Group for several reasons. Its International Sales Division was launching; they took time and created a team to answer my questions; and the president accepted my will to become a project manager. I felt that this company has an environment of challenging various things from the starting point.

Díaz: I first came to Japan as a volunteer of the Church to teach English. I was supposed to stay in Japan for 2 and a half years, but I liked how Japan is liveable and entered a medical device manufacturer in Japan. When I considered about changing jobs, my former boss introduced Kono Seisakusho Group. When I had a job interview with Ms. Wang, she was friendly and I was able to have the image of working here.

Wang: Mr. Díaz started working as a member of the pharmaceutical affairs.

Díaz: At that time, I led the project to receive pharmaceutical approval from the FDA as my first job. I had my first child a year after and took a childcare leave for a year. After returning from the leave, I worked in both the International Sales Division and Pharmaceutical Affairs Group.

Yeh: I was an international sales representative in Taiwan, my home country. When I was thinking about working globally, Japanese manufacturers with high technology and manufacturing abilities around the world were attractive to me; that is why I immigrated to Japan. I received job offers from three companies in Japan, and I chose the Kono Seisakusho Group among them for two reasons. The first reason is that I did not feel difficulties getting along with the people who I met in the job interview. The second reason is its location. The locations of the three companies were Tokushima, Osaka, and Tokyo. My wife made the decision to choose Kono Seisakusho Group; she told me that she wanted to go to Tokyo where there are many delicious sweets.

Díaz: I agree with the idea that family’s opinion has the highest priority.

S: I wanted to connect Japan and the world through my job, so I entered a specialized trading company after graduating from university. I went to Great Britain for two years for a working holiday, because I missed London, where I had studied abroad during university. After returning to Japan, I was searching for a job at a manufacturer where I could work globally from Japan. As other members, while I was having the job interview here, I started to have the strong feeling to work with the members of the International Sales Division.

Tackling with Overseas Expansion

-Could you tell me what you are responsible for?

Wang: I engage in the management of the division. Every member of the division is excellent, so I inform them of the company’s, division’s, and individual’s mission, and let them decide their action to take. When there are problems or difficulties, I help them. Being a member of the Marketing Division, I plan the company’s directions and decide the system of our company.

Díaz: I am responsible for the sales in the United States and South America. We basically sell our products to overseas customers through distributors, so it is important to construct good relationships with distributors and educate them about our products.

Yeh: I am a sales representative and expanding markets in ASEAN and EU countries. Overseas, the ability to speak English is not enough for sales representatives. Each country’s business style and cultural background differs from each other, so obtaining those cultural aspects is difficult, but also interesting at the same time.

S: I am assisting with the work of the International Sales Division. Members of our division often go on business trips, so when they are not in Japan, I support their daily tasks and manage their job schedules.

Wang: Without Ms. Shimakawa, International Sales Division during business trips would not function. She is the manager behind the scenes.

Yeh: During business trips, I cannot handle some jobs because of the time difference. Every member of the International Sales Division buys Ms. Shimakawa food and alcohol when they go on a business trip.

S: I appreciate your delicious bribes.

Taking the Best Way to Achieve Goals

-How do you communicate with the members of the International Sales Division?

Wang: Our division’s common language is English, so when all members are here, we speak in English. Among individuals, the communication styles vary. I speak with Mr. Yeh in Chinese and with Mr. Díaz in Japanese and English. I like contacting people on chat rather than on the phone.

Díaz: I often make phone calls to Ms. Shimakawa in Japanese, and Mr. Yeh in English.

Yeh: I have not determined which language to use. When I want to tell the information accurately, I can tell the customers’ words without translation in English. To take swift action in business, it is easier to communicate in English.

S: Recently, our company has introduced Slack. In the past, we e-mailed colleagues in other divisions, while using chat tools among our division. Now, we can communicate smoothly with everyone in the company through Slack.

To Deliver CROWNJUN Products Around the World

-What is the goal of the International Sales Division?

Díaz: Our company’s microprocessing technology is outstanding. I want to expand the products made by this technology.

Yeh: I often go on business trips as a sales representative, but in the past, when I told customers our brand name, many customers responded: “CROWNJUN? I don’t know that name.” Now, our brand name is becoming famous, especially in the United States, China, and Europe. It’s our aim to make CROWNJUN a brand that everyone knows.

S: There are many doctors who became our fans. In European countries, some doctors know our products even though we have not yet entered the market. I feel proud and grateful for the fact that many customers are spreading our products because they simply like them.

Wang: As it is said in one of our Corporate Vision, “create new business ventures and cultivate staff capable of managing them,” we all learned the whole process of marketing in the 30% culture. As a General Manager of the International Sales Division and responsible for the Marketing Division, I would like to make the International Sales Division one of the company’s branches, and the future goal is to make it into a company.

Díaz: Wonderful, I am with you, boss!

Future Views to Become a Global Company

-Could you tell me your future career?

Wang: I want to make International Sales Division as a company. For this aim, I would like to take an MBA overseas.

Díaz: There is splendid medical equipment worldwide, so I want to create a company that deals with those products. If possible, I want to do that as one branch of our company.

Yeh: I have two things to do. First is the market development in Europe. Since the CROWNJUN brand is becoming famous, I want to expand the market further by organizing sales channels. The second is to focus on the analysis of the world’s market and the movement in business.

S: You all have great dreams! I want to support everyone so that you can make your dreams come true!

Wang: Then Ms. Shimakawa has to decide whose company to work at in the future.